Shipping policy

PROCESSING

All orders are processed within 1–3 business days.

Weekend orders enter processing the next business cycle.
Tracking is issued once the order leaves our hands. Carrier updates may be delayed.

SHIPPING RATES & DELIVERY TIMES

CANADA SHIPPING

• Delivery: 6–15 business days
• Shipping: $10–$12 CAD flat rate
• Free shipping on orders $125 CAD+

USA

• Delivery Time: 6 to 15 business days (Hawaii may take up to 30 days)
• Shipping Fee: $7.50 USD flat rate
• Free Shipping: Orders over $150 USD+

Rest of World

• Delivery Time: Varies by location

IMPORTANT NOTES

Delays: Delivery times are estimates. External factors — weather, customs, courier issues, weekends, or holidays — may affect timing.

Free Shipping: Thresholds vary by region and apply to eligible orders after discounts.

Address Accuracy: Double-check your shipping details before placing your order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.

FAILED DELIVERY

If your delivery attempt is unsuccessful, here’s how we can help:

• Re-Delivery Support: We may be able to arrange a re-delivery with the courier, depending on their policies and availability.

• Additional Charges: If the delivery fails due to factors within your control (such as an incorrect address or no one available to receive the package), re-delivery fees may apply. These charges are set by the courier.

• Customer Responsibility: Please double-check that your shipping information is accurate and ensure someone is available to accept the package on the estimated delivery date.

If you experience any delivery issues, reach out to us at info@3amseason.com , and we’ll do our best to assist.

TRACKING INFORMATION

When your order ships, a tracking email will be sent.
Updates may take 1–3 business days to appear — patience is part of the process.